Callishop Customer Policy

1.Delivery Policy

1.Delivery Time: We aim to deliver your order within 10–20 minutes of order confirmation. ( depend on Distance )
2.Delivery Hours: Available from 6:00 AM to 8:00 PM.

2.Cancellation & Modification Policy
• Order Cancellation:
* Orders can only be cancelled within 60 seconds of placing them.
* Once delivery boy arrived by a partner, cancellation is not allowed by customer .

• Order Modification:
  • Orders cannot be Added after arrived delivery boy
  • Food – Order cannot be modification after placed order
  • If you do this so COD not applicable before 6 order

1. Return & Replacement Policy

• Perishable Items:
  • No return accepted unless the product is damaged, expired, or incorrect.
• Non-returnable Items:
  • Fresh produce, dairy, frozen goods, and opened packages.

1. 💰 Refund Policy

• Instant Refunds:
  • Refunds for eligible issues are processed instantly as credits to your wallet or original payment method (within 24–48 hrs).
• Modes of Refund:
  • UPI, Wallet, or bank account depending on your original payment.

1. 🛡️ Customer Safety & Quality

• All products are packed and delivered following strict hygiene and safety protocols.
• We source only from verified suppliers and trusted brands.

1. 🔒 Privacy & Data Policy

• Your personal information (address, phone, location) is used only for delivery and communication purposes.
• We do not sell or misuse your data. For full details, view our Privacy Policy.

1. 📞 Customer Support

• Live Chat & Call Support: Available from 6 AM – 8PM]
• Contact Us:
  📧 support- [callishop.sup.in@gmail.com
  📱 In-web support available under “Help” section.