Callishop Customer Policy
1.Delivery Policy
1.Delivery Time: We aim to deliver your order within 10–20 minutes of order confirmation. ( depend on Distance )
2.Delivery Hours: Available from 6:00 AM to 8:00 PM.
2.Cancellation & Modification Policy
• Order Cancellation:
* Orders can only be cancelled within 60 seconds of placing them.
* Once delivery boy arrived by a partner, cancellation is not allowed by customer .
- Order Modification:
- Orders cannot be Added after arrived delivery boy
- Food – Order cannot be modification after placed order
- If you do this so COD not applicable before 6 order
- Return & Replacement Policy
- Perishable Items:
- No return accepted unless the product is damaged, expired, or incorrect.
- Non-returnable Items:
- Fresh produce, dairy, frozen goods, and opened packages.
- 💰 Refund Policy
- Instant Refunds:
- Refunds for eligible issues are processed instantly as credits to your wallet or original payment method (within 24–48 hrs).
- Modes of Refund:
- UPI, Wallet, or bank account depending on your original payment.
- 🛡️ Customer Safety & Quality
- All products are packed and delivered following strict hygiene and safety protocols.
- We source only from verified suppliers and trusted brands.
- 🔒 Privacy & Data Policy
- Your personal information (address, phone, location) is used only for delivery and communication purposes.
- We do not sell or misuse your data. For full details, view our Privacy Policy.
- 📞 Customer Support
- Live Chat & Call Support: Available from 6 AM – 8PM]
- Contact Us:
📧 support- [callishop.sup.in@gmail.com
📱 In-web support available under “Help” section.